Afrasia Health - Legal Terms & Conditions

Last update: 16 August 2023

This website (“Website”) is hosted and managed in the Republic of South Africa and is owned by Grischo (Pty) Ltd T/A Afrasia Health (Registration No. 2016/542792/07) of Unit A, St James’ Office Park, 3 Williams Road, Bedfordview, 2007 (“Afrasia Health”, “the Company,” “we,” or “us”). The Company elects this address for all purposes in connection with these Terms. These Terms and your use of this Website shall be governed by the laws of the Republic of South Africa and the parties to these Terms are you and Afrasia Health. By continuing to use this Website you accept these Terms.

Save for any liability which may arise in terms of applicable law, we will not be liable for any loss, damage or expense arising from the use of or reliance upon the information provided on this Website and does not guarantee the completeness or accuracy of the information contained on this Website.

You consent to the exclusive jurisdiction of the High Courts in the Republic of South Africa in respect of any disputes arising out of your use of this Website or in respect of these Terms.

We reserve the right to amend or replace these Terms from time to time. Any amendments to these Terms, or the new Terms, as the case may be, will be published on this Website. You are only granted a limited right to access and make personal use of this Website. This right does not permit you to reproduce, distribute, sell, modify or otherwise use the content of this Website, or any portion thereof, for any public or commercial purpose, without the prior written consent of the Company, or as provided for in these Terms.

By accessing this Website, you agree to be bound by and to adhere to these Terms. Should there be any provision in these Terms that you do not understand, the onus is on you to ask us to clarify the relevant provision to you before you accept the Terms.

This Website is provided by The Company “as is” and we makes no representations or warranties as to the operation of this Website or the content thereof. We do not warrant that the service from this Website will be uninterrupted, timely or error free.

We do not warrant that this Website, its server(s) or any electronic mail sent from this Website are free of viruses or other harmful components. You are solely responsible for the protection of your hardware and software from viruses and other harmful components.

No person, business or website may link to this website without prior permission of this Website. The inclusion of any link on this Website to any other website does not imply an endorsement by the Company of that linked website or any services or products offered on that linked website.

Comments made via this Website must not violate the right(s) of any third party, including any intellectual property, privacy or other personal or proprietary right. Comments containing any defamatory, unlawful, abusive or obscene material will be deleted at the Company’s discretion and the contributor of such comments will remain accountable towards any third party to whom harm has been caused. Afrasia Health and its third party service providers shall not be responsible, and shall have no liability to you, with respect to any information or materials posted by others on this Website.

We do not necessarily endorse or agree with the comments posted on this Website. Comments posted on this Website are reflective of the views of the contributor thereof and do not necessarily represent the views of Afrasia Health or its third party service providers. Please note however, that your comments will become the property of Afrasia Health and we will not be limited in the use of any of your comments. The Company will not compensate you for its use of any comments made via this Website.

Neither Afrasia Health nor any of its employees, agents or affiliates shall be liable for any damage or loss of any nature, and howsoever arising, including out of the use of or inability to use this Website, any reliance placed on the content of this Website or any website which is linked to this Website by a hyperlink. By using this Website you indemnify the Company, its employees, agents and affiliates against all such losses and damages.

We reserve the right to suspend this Website or any part thereof or to terminate your account at any time if we deem that you are not using this Website in compliance with these Terms.

You must be 18 years or older to place an order via this Website. You can either register and complete an online shopping profile, or shop as a guest. When checking out as a guest, you will need to provide personal details and a delivery address in order to complete the transaction. The company will not store this information, unless you explicitly request that we do so. We encourage all shoppers to register and create an online shopping profile to ensure future online shopping transactions are quick and easy. Once you have completed an online shopping profile and have registered, you agree to keep your username and password secure and confidential. Selecting a product and adding the product to your shopping basket does not constitute a sale or order. Your order will be deemed to be confirmed once you electronically submit a completed order for one or more products offered by this Website and your payment has been authorised and you have received a tax invoice which will be sent to you via your selected communication method.

Our online payment options are administered by Yoco, a specialist third party payment provider who are trusted experts in the field of secure online payments. You may pay for your order by one of the following payment methods:

• Credit card: Visa or MasterCard;
• Debit card: Visa or MasterCard.

Payment will be effected on confirmation of your order and prior to delivery. The total value of your online order will be debited against the payment method tendered during the checkout process.

Once you have selected your payment method and accepted these Terms, you will be directed to Yoco’s secure site for payment of the applicable purchase price for the goods. Your payment will be presented to the bank for authorisation. Should such authorisation be declined, you order will be cancelled. Should the authorisation be successful, your order will be processed for delivery to you. Your payment details are held by Yoco in a secure encrypted server which is not accessible from the Internet. For further information regarding online payments with Yoco please visit www.yoco.com .

The Company reserves the right to refuse to processing of the payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.

If you discover that you have made a mistake with your order and the order has not yet been confirmed by us as set out in the Online Shopping section above, please contact us on 082 777 8668 or info@afrasiahealth.co.za immediately. We cannot guarantee that we will be able to amend or cancel your order in accordance with your instructions. Orders cannot be cancelled once they have been confirmed by Afrasia Health as set out in the Online Shopping section above.

Delivery is estimated to occur within 3-5 working days from the day that your order has been confirmed and it is subject to stock availability. Although the Company will make every effort to meet the time frame for delivery, certain factors may affect delivery times and we cannot guarantee that every item will be delivered in such time frame. Deliveries will take place during office hours (8am to 5pm, Monday to Friday). No deliveries will be made on weekends and public holidays. Please note that it might not be possible for us to deliver to certain areas. During the checkout process you will be required to enter your postal code and address to determine if you are eligible for door-to-door delivery. Please also note that once you have checked out, your order’s delivery method cannot be changed from door-to-door courier delivery to click & collect, and vice versa. Afrasia Health does not deliver to PO Box addresses.

When delivery is made you will receive a delivery note displaying the following:

• Detail of items delivered
• Any items not available
• Delivery fees
• The total amount debited or paid, including VAT.

A delivery is considered complete as soon as the parcel is accepted by you or an individual on your behalf at your specified delivery address. Anyone who takes receipt of the parcel is presumed to be authorised to accept delivery on your behalf. For verification purposes, the person accepting the parcel may be required to produce some form of identification (identity document/drivers licence/passport). Should nobody be present at the address at the time of delivery, the parcel will remain with the courier company. The courier company will notify you to indicate that there was an attempted delivery. You will be contacted to arrange an alternative delivery time. Please note that we reserve the right to charge an additional delivery fee for a second attempt at delivery. Delivery will then be effected for a second time at the indicated delivery time. If at that time there is no one present at the address, the parcel will be returned to our warehouse and a return will be processed for the products purchased. The delivery fee is non-refundable. You will be contacted in order to confirm the refund method you would prefer.

It is your responsibility to ensure that you or the intended receiver of the parcel inspect(s) the parcel on arrival and makes known any complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has been damaged.

The Company charges a standard non-refundable delivery fee to deliver door-to-door and this fee will be displayed when you view your cart before checkout.

Some items (heavy or large, based on volumetric weight) may carry additional delivery fees and the customer will be informed of this fee after the purchase and the order will be refunded in full if the delivery fee is not acceptable to the customer. Every reasonable effort is taken to ensure that the delivery costs displayed on the site are correct at the time of your purchase. However, if a delivery fee is incorrectly displayed, the Company will not be obliged to deliver products at an incorrect delivery fee. We will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct delivery fee.

This Privacy Policy describes how www.afrasiahealth.co.za collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information:

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information:

Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order information:

Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card numbers, email address, and phone number).
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders , and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our payment gateway Yoco.

Customer support information:

Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, phone number.
Purpose of collection: to provide customer support, refunds.
Source of collection: collected from you.
Disclosure for a business purpose: retail partners Clicks, Dis-Chem, etc.

All material on www.afrasiahealth.co.za (editorial and audio-visual) is protected by copyright. All the Website’s intellectual property rights are specifically reserved.